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❓ EXPERT ANSWERS

Frequently Asked Questions

Find answers to common questions about drain repair, plumbing services, pricing, and emergency support

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Quick Answers to Top Questions

Our FAQ section answers the most common homeowner questions about slow drains, frozen pipes, sewer backups, hard water issues, tree root intrusion, and emergency repairs.

Whether you're facing an immediate emergency or planning preventative maintenance, you'll find clear answers here. For urgent issues, call (647) 554-4356 anytime 24/7.

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Pricing & Payments

What is your pricing structure?

Our pricing is transparent and upfront:

  • Service call: $99 (waived if you book service)
  • Drain cleaning: $149-$299
  • Pipe repair: $200-$500
  • Emergency calls: 24/7 availability

What payment methods do you accept?

We accept cash, credit cards (Visa, Mastercard, Amex), debit cards, and e-transfer for your convenience.

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Service & Quality

What causes clogged drains?

Common causes include hair buildup, grease accumulation, food debris, foreign objects, tree root intrusion, and mineral deposits. Our camera inspection identifies the exact cause so we can provide the right solution.

How do I know if I need professional drain cleaning?

Signs include slow drainage, persistent bad odors, water backing up, gurgling sounds, or multiple drain problems. These indicate blockages that require professional hydro jetting or snake removal.

What's the difference between drain cleaning and repair?

Drain cleaning removes blockages with hydro jetting or snaking. Drain repair fixes damage to the pipe itself through patching, replacement, or trenchless technology.

What is trenchless pipe repair?

Trenchless technology repairs pipes from inside using epoxy lining or pipe bursting. This minimizes yard damage, costs less than traditional excavation, and typically takes 24 hours.

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Emergency Service

Is a sewer backup dangerous?

Yes, sewer backups present serious health hazards and can damage your home. Raw sewage contains harmful bacteria and viruses. Call us immediately at (647) 554-4356 for 24/7 emergency response.

Do you offer 24/7 emergency service?

Yes! We're available 24/7 for emergency drain repairs with 45-minute response times. Call (647) 554-4356 anytime for immediate assistance.

Can I prevent frozen pipes in winter?

Yes! Insulate exposed pipes, maintain consistent heat, allow cold faucets to drip during freezing nights, and open cabinet doors for air circulation. If pipes freeze, call us for professional thawing.

How fast can you respond to emergencies?

We guarantee 45-minute response times for emergency calls across the Greater Toronto Area. Our technicians are strategically located to reach you quickly.

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Warranty & Guarantee

Do you guarantee your work?

Absolutely! We back all drain repairs with a 90-day money-back guarantee. If problems recur within 90 days, we'll fix it at no additional cost.

Are your technicians qualified and certified?

Yes! All our technicians are fully licensed, insured, and certified plumbers. We invest in ongoing training to stay current with latest technologies and best practices.

What if I'm not satisfied with the service?

Customer satisfaction is our priority. If you're not completely satisfied, contact us within 24 hours and we'll make it right or provide a full refund.

Still Have Questions?

Our expert team is ready to answer any questions and provide free estimates